Support & Warranty

To obtain efficient and effective support, it is best that you contact OPPO customer support at:

service(at)OppoShop.com 
Tel: (+46)-21-188718

We generally respond to your emails within hours. We are open 9:00 AM to 5:30 PM, Central European Time (CET), Monday to Friday.

It is important to us that you feel well looked after, especially after you have completed an order with us. If you should be so unlucky as to receive an item not working as it should, it is our goal to complete your Return Merchandise Authorization (RMA) as quickly and efficiently as possible.

A fair percentage of the RMAs we receive could have been avoided if easy checks had been done prior to sending the item to us. So if you help us controlling a few simple things before applying for an RMA number, chances are good that you are helping yourself!
 

If you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following:
Send an e-mail to service(at)OppoShop.com containing the following information:

• Customer number
• Order number
• Product number of the missing or faulty item(s)
• An accurate description of the problem
• Provide digital images of the parcel, if possible

You will then receive information on how we will solve the problem ASAP.

All of the products we sell benefit from:

• The legal guarantee of conformity
• The legal guarantee from hidden flaws
• The latest firmware updates will be provided.

Whatever the problem is with your product, you must attach with the defective product, a copy of your invoice, the guarantee (in the box). Please note, legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user's faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables.

Shipping fees of the products are the customer's responsibility. However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer, up to a maximum of 50 Euro.

The manufacturer's guarantees sold by OPPO do not cover:

• replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.)
• the abnormal use or non-conforming usage of products.We ask that you consult the user's manual provided with the products
• malfunctioning due to accessories (power cables etc)
• damage from external sources (shocks, accidents, electricity current fluctuations etc).

TO OBTAIN WARRANTY SERVICE follow these instructions:

Contact customer support at service(at)OppoShop.com with details of the defect claimed, product model and serial number, and date of the original purchase. If it is determined that your product needs service, a RMA number will be issued to you with return instructions. Pack the product, preferably in the original package, with your assigned RMA number marked on the outside of the package. Send the package to the OPPO service center to obtain warranty service.

Thanks for choosing OPPO. Your satisfaction is our highest priority.