Buying Conditions
Direct Link: http://www.opposhop.com/en/help/1/buying_conditions
| 1. Order Confirmation |
Confirmation of your order is sent automatically to the e-mail address that you have specified when creating your customer account. Please save the order confirmation, it could come in handy if you need to contact customer service.
| 2. Delivery |
You will normally receive your goods within a few days of placing your order. The time of delivery can be delayed if an item is temporary out of stock. If so, you will receive a message. Check section Shipping/Delivery!
| 3. Freight |
Before you confirm your order you will get information about fright charges. Check section Shipping/Delivery!
| 4. Payment Alternatives |
In the cash register you can choose which payment alternative you prefer. We reserve the right to send ordered goods COD if we consider it necessary. Check section Payment Options!
| 5. Late Payment |
If you pay by invoice the terms of payment is 30 days. If the payment is delayed we will charge interest on the outstanding balance as well as administrative and legal collection costs. The right to receive payment can take place without your permission.
| 6. Cooling of Period |
As a consumer you have the right to a cooling of period of 14 days after receiving the goods. In order to return the goods they must be unused, unhurt and in original package(make sure that the product package is complete). Please return the goods together with the invoice or a copy of the invoice! Mark the invoice with “Regret Purchase”. The freight costs are paid by you, goods may not be returned COD(Collect On Delivery). We advise that returns are shipped with insurance. If the returned goods are returned in disputable condition we will take pictures and we recommend you to do the same so transport companies can be held responsible in any such case the damage is caused by them.
| 7. Complaints |
If the goods you receive are defect or wrong we will replace them free of charge. You have to contact our Customer Service within 14 days of receiving the goods. Our Customer Service will send you a postage paid label for the returning goods. In order to return an item it has to be unused and in the same condition as when you received it. Please return the goods together with the invoice or a copy of the invoice and specify the reason for returning the goods. Note! You have to contact our Customer Service first to get the complaint approved and the returning freight paid.
Controversy regarding the terms and conditions above shall be settled by Swedish authorities/court of law.
